Fraktpolicy

Shipping Policy

Where we ship

We ship to all addresses in Sweden. [Add other countries if applicable.]

Processing time

Orders are processed within [1–3] business days. Orders placed on weekends or public holidays are processed on the next business day. You'll receive an email confirmation when your order has been placed, and another with tracking information once it has shipped.

Delivery time

Estimated delivery time within Sweden is 5-10 business days after your order has shipped, from our international warehouse. These could possibly take up to 15 days due to delays and issues that can arise from international freight.

Delivery times are estimates and may be longer during peak periods such as Black Friday and Christmas. Your order will be delivered no later than 30 days after purchase. If we can't meet that timeframe, we'll contact you, and you're entitled to cancel your order and receive a full refund.

Shipping costs

Free shipping on all orders.

Shipping costs are always shown at checkout before you complete your order.

Carriers and delivery options

We ship with [PostNord / DHL / Budbee / Instabox / other]. Depending on the carrier, your parcel will be delivered to [your mailbox, your door, or a nearby service point / parcel locker]. If your parcel is delivered to a service point, you'll receive a notification by SMS or email when it's ready for pickup.

Prices, VAT and customs

All prices on our website are in Swedish kronor (SEK) and include VAT (moms). There are no additional customs duties, taxes or fees on delivery. Everything is included in the price you pay at checkout.

Lost, delayed or damaged parcels

We're responsible for your order until it's delivered to you. If your parcel is lost, significantly delayed, or arrives damaged, contact us at info@tenzurashop.com with your order number, and photos if the item or packaging is damaged. We'll send you a replacement or give you a full refund.

Wrong address and unclaimed parcels

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible and we'll do our best to update it before the order ships.

If a parcel isn't collected from the service point and is returned to us, we'll contact you. We'll refund the purchase price, [minus the cost of the original and return shipping / or: offer to reship the order for an additional shipping fee].